Customer Journey

Integrate your Jira issues into journey maps

Meet Jira issues —  the new section in UXPressia’s Customer Journey Mapping tool. This section allows you to incorporate Jira…

November 2, 2022

Journey map legend: use cases and real-life examples

A journey map legend is a great way to provide the necessary information to people who work with it. Read…

October 27, 2022

New event: Journey mapping is a team sport | Nov 3

Want to create journey maps that have the power to drive change? Don't go into the initiative alone. Find out…

October 18, 2022

The asynchronous journey mapping exercise: best practices and tips for collaboration

Wanna master an asynchronous journey mapping exercise? Then read our new blog post with the advantages and disadvantages of such…

October 13, 2022

How to run a customer journey mapping workshop

Are you ready to take your customer experience strategy to the next level? Then you need to check out our…

October 11, 2022

How to map a car sharing customer journey + free template

Do you want your clients to enjoy car sharing customer service provided by you? Build a car sharing customer journey…

October 6, 2022

New event: Customer journey mapping: why now and not alone | Oct 20

Can journey maps, as they are today, really help improve customer experience? And should you approach them all by yourself?…

October 4, 2022

5 essential tips after 5 years in customer journey-based UX research

Are you a UX researcher or designer looking to increase the impact of your work? Read on for five expert…

September 27, 2022

How to apply behavioral science principles to journey mapping

Behavioral science can help you understand how your customers make decisions and why they act on them. Read on to…

September 21, 2022