Customer Journey

Embracing journey centricity: reflections on Kindred’s transformation

Learn how Kindred switched to journey centricity and won their customers' hearts. Christophe Dhaisne, the former Head of Customer Experience…

June 27, 2023

🚀📈 Elevating funnel insights: Google Analytics 4 steps up the game  

Gogle Analytics 4 is coming. Don't forget to switch to this new version in the UXPressia's Funnel section to benefit…

June 22, 2023

New event: Journey Mapping in Banking with BrandLove | June 21

Wanna learn how a Brand unleashed an army of Brand Warriors™ and turned complaints into compliments? Join our event with…

June 8, 2023

Integrate Azure DevOps work items into your map

Upgrade your journey management capabilities and enhance the appearance of your service blueprint with our new features.

May 30, 2023

Measuring your customer journey performance: best practices and the example

Knowing where to focus your efforts is crucial when it comes to improving the customer experience. By measuring your customer…

May 18, 2023

Forrester’s recognized leader in journey-centricity shares their insights

Wanna transform your company's approach to customer experience? Become journey-centric with insights from Kindred's former Head of CX...

May 2, 2023

Mapping your way to advertising success: How a digital marketing journey map can help

Learn how bringing a CX mindset to your advertising campaigns can have a significant business impact, drive conversions, and guide…

April 25, 2023

How to present customer journey maps

Whether you’ve been presenting customer journey maps often or this is your first time, this post will give you specific…

April 19, 2023

Achieving service excellence: Corporate banking customer journey mapping

Unsure if your corporate banking customer journey is exceptional? Fear not, for there is a foolproof method to put it…

April 13, 2023