Customer Journey

Forrester’s recognized leader in journey-centricity shares their insights

Wanna transform your company's approach to customer experience? Become journey-centric with insights from Kindred's former Head of CX...

May 2, 2023

Mapping your way to advertising success: How a digital marketing journey map can help

Learn how bringing a CX mindset to your advertising campaigns can have a significant business impact, drive conversions, and guide…

April 25, 2023

How to present customer journey maps

Whether you’ve been presenting customer journey maps often or this is your first time, this post will give you specific…

April 19, 2023

Achieving service excellence: Corporate banking customer journey mapping

Unsure if your corporate banking customer journey is exceptional? Fear not, for there is a foolproof method to put it…

April 13, 2023

How to build actionable customer journey maps: expert opinion

Stop guessing with customer journey maps! Our latest article, based on insights from CXO of Delta CX, Debbie Levitt, delivers…

April 6, 2023

New event: The importance of measuring your customer’s journey | Apr 27

Wanna explore strategic approaches to your journey mapping project which will bring immense benefits to your brand? Join us at…

April 4, 2023

Top 10 customer journey map layers backed up by statistics

Layers are the horizontal rows that form the structure of your journey maps. Want to know which layers UXPressia users…

March 30, 2023

New event: Why your CJM project is doomed (and how to avoid it) | Apr 11

Wanna gain insight into what it takes to accomplish your objectives in your first-ever journey mapping endeavor? Then see you…

March 28, 2023

Customer experience in manufacturing: turn challenges into opportunities (+ free template)

Join us as we explore a strategy for improved CX in manufacturing, and see how it can help companies drive…

March 23, 2023