Is your Voice of the Customer (VoC) program falling short of expectations? If it feels clumsy, non-actionable, or just not delivering the outcomes you need, it might be time for a reset. Discover how to rebuild your VoC from the ground up using customer journey mapping as your foundation with our new online event.
🌟 We're thrilled to have Caterina Mishina, a renowned Customer Experience Leader and the founder of Growth Navigator Consultant Agency, lead this session.
With over a decade of expertise, Caterina, the VoC Fairy, combines qualitative and quantitative CX methods to drive significant business outcomes. She’ll share practical insights, a usable template, and strategies to overcome common implementation challenges.
📅 Join us on May 16 at 5 PM CET for a transformative presentation that will tackle the essential questions about VoC programs:
🟣 Do you really need a VoC program? Find out if it’s right for your business.
🟣 Why should a customer journey map be at the core of your VoC efforts?
🟣 Learn how to collect, structure, analyze, and turn customer feedback into actionable improvements without needing a VoC specialist.
Stay till the end for a Q&A Session—a perfect chance to ask your burning questions.
📹 Can't make it to the live event? No worries! We're recording the entire session, which will be available to everyone who registers. So, go ahead and sign up to ensure you have access, whether you attend live or prefer to watch at your convenience.