Are you designing UX for an online learning platform? For a school? Or even for a college? Either way, you know that students are no different than customers. They too want to get a pleasant user experience so why don’t you just give them that?
Draw a student journey map and use our education template as a shortcut. Students love shortcuts and you should too. We built this template based on many years of experience in teaching and implementing UX, so you can rest assured that you’ll hit your goal without a doubt.
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Marcos Montero, 24, Spain
Single, no children.
Beginner specialist, who understand that his knowledge is not enough.
Tries to find a sphere he would fit in.
Our blog to help you start with CJM: https://uxpressia.com/blog
The Student Customer Journey: http://www.slideshare.net/LearningPlaces/student-customer-journey
CJM – The Student Journey: https://www.waterstons.com/articles/the-student-journey
Changing the Culture of Customer Service in Higher Education: https://www.higheredjobs.com/articles/articleDisplay.cfm?ID=814
Improving Customer Service In Public Schools And Public Education: http://www.forbes.com/sites/micahsolomon/2015/07/05/9-ways-to-improve-customer-service-in-public-schools-and-public-education/#f65e675bed9b
The importance of Customer Service in Education, and How to Improve It:http://customerthink.com/the-importance-of-customer-service-in-education-and-how-to-improve-it/
Customer Service in Higher Education: https://dus.psu.edu/mentor/2012/06/customer-service-in-higher-education/