UXPressia 4.38 is out! Check out the new features: global font settings, font settings for CJM stages, substages, and section…
Martina Mitz explains experience mapping and describes the difference between journey maps, service blueprints, mental model diagrams, and cases when…
We're running a series of free online events focused on customer interview techniques this month.
Learn 4 tips for creating living and breathing customer journey maps from Noz Urbina.
Home24 implemented the design thinking methodology to increase their customer satisfaction and shared some insights about improving customer experience in…
We built this customer support JM template to help you deliver best possible experience on this stage.
Meet our new free CJM idea generation strategies cards. Use them to enrich your brainstorming process when working on your…
Our next event from Journey Mapping Talks series is dedicated to personas. Come to learn how to build and use…
UXPressia Academy launched a new Personas Course for everyone who is interested in personas and wants to learn to build…
Read an interview about mapping healthcare experience with Jennifer Fraser, Director of User Experience at Macadamian.
UXPressia is holding a free online event dedicated to experience mapping. Join to know more about experience maps and get…
UXPressia is continuing a series of online healthcare journey mapping meetups. Three experts will share insights from their experience and…
Our latest update includes a number of improvements in the experience section.