Free whitepaper: journey mapping in finance

March 25, 2021

In our new whitepaper, we cover the specifics of journey mapping in banking and finance. Read it to learn common…

Journey Mapping Ideation Strategies workshop on March 30

March 24, 2021

On Tuesday, March 30, join our 4-hour online workshop to learn and practice nine unique strategies for generating actionable ideas…

New event: customer journey mapping in SaaS onboarding

March 22, 2021

Join our free online event to learn how to use journey mapping to design the perfect onboarding for your product…

Presenting journey maps to different stakeholders

March 19, 2021

Need to present your customer journey maps to different stakeholders? Learn how our View functionality to see how you use…

New event: experience mapping trends with Jim Kalbach

March 16, 2021

Join our free online event with Jim Kalbach to learn new trends and directions in experience mapping.

Jobs to be Done is the new personas?

March 15, 2021

There's been a lot of hype about Jobs To Be Done lately. Many claim that JTBD can replace personas. But…

Why use empathy maps in B2B and how to do it step by step

March 12, 2021

Let's talk about empathy mapping in general and how to use it in B2B cases in particular. Michelle Spaul, a…

New event: facilitating journey mapping online

March 11, 2021

Join our free event to learn from pros how to facilitate journey mapping workshops online.

Using customer journey mapping to design the perfect onboarding for your SaaS

March 4, 2021

Learn how customer journey mapping for SaaS can help you provide effective onboarding to your users. Great examples of successful…

New template: car insurance customer journey map

March 3, 2021

Meet our new car insurance customer journey map template with multiple personas. Check it out to get an idea of…

New event: how to make stakeholders and clients fall in love with service design

February 17, 2021

Want to know how to get clients' and managers' buy-in for your next service design project? Come join our free…

How to get stakeholders on board with your journey mapping initiative

February 11, 2021

In this post, you will find helpful tips on how to get much-needed support for journey mapping initiatives in your…

New event: insurance customer journey mapping case walkthrough

February 9, 2021

Join our free customer journey mapping webinar to learn how to map comprehensive and insightful customer journeys.