Check out the Banking for Business CJM Template to find out possible stages of your clients’ journey, their goals, expectations, pain points, and the opportunities you have to improve their experience.
Journey mapping works miracles for employee experience design. Still, many HR teams get cold feet as it seems too overwhelming. What do you do? Start small.
Do you want to create impactful apps and offer solutions with positive effects on people’s habits? Read the article by Roxana Barbu to figure out the behavior formation process and implement its secrets into your products.
We used to think 1 persona was enough for a CJM. If journeys are similar, why have more maps? Let’s see why & how you should use multiple personas for CJM.
Want to improve your interviewing skills? All you need is to practice in the right company of experts and like-minded people. So you’re invited to the 2-day Power of Interview workshop.
