Customer Experience and Service Design Blog

Want to increase retention of your cinema visitors? Then think about improving their experience with the help of customer journey mapping. To give you an ease start, we’ve created a ready-to-go template and wrote a step-by-step guide to build a cinema customer journey map. Go read it and build the map for your case.

Want to learn how to build a journey map for a website visitor and improve their experience based on the map built? Read the article.