UXPressia Blog

New event: Journey mapping is a team sport | Nov 3

Want to create journey maps that have the power to drive change? Don’t go into the initiative alone. Find out why and how you should map in teams at our next online event based on real-life cases in education and finance.

Sofia Grigoreva

October 18, 2022January 24, 2023

The asynchronous journey mapping exercise: best practices and tips for collaboration

Wanna master an asynchronous journey mapping exercise? Then read our new blog post with the advantages and disadvantages of such an approach, typical scenarios, challenges, and the ways to overcome them.

Tanya Levdikova

October 13, 2022January 8, 2024

How to run a customer journey mapping workshop

Are you ready to take your customer experience strategy to the next level? Then you need to check out our latest how-to guide!

Anastasia Schebrova

October 11, 2022January 22, 2024

How to map a car sharing customer journey + free template

Do you want your clients to enjoy car sharing customer service provided by you? Build a car sharing customer journey map, using our tips and templates.

Katerina Kondrenko

October 6, 2022August 18, 2023

New event: Customer journey mapping: why now and not alone | Oct 20

Can journey maps, as they are today, really help improve customer experience? And should you approach them all by yourself? Join us at the next free online event to find out.

Sofia Grigoreva

October 4, 2022November 24, 2022

5 essential tips after 5 years in customer journey-based UX research

Are you a UX researcher or designer looking to increase the impact of your work? Read on for five expert tips from Nick Groeneveld you could start using today.

Nick Groeneveld

September 27, 2022January 25, 2023

How to apply behavioral science principles to journey mapping

Behavioral science can help you understand how your customers make decisions and why they act on them. Read on to learn about the principles you can apply to your journey maps.

Sofia Grigoreva

September 21, 2022December 20, 2022

Asynchronous collaborative journey mapping—fact or fiction | Sept 27

Want to keep everyone on track when working on journey maps asynchronously? This event is for you.

Katerina Kondrenko

September 13, 2022October 11, 2022

Cinema customer journey: visualize it to improve + free template

Want to increase retention of your cinema visitors? Then think about improving their experience with the help of customer journey mapping. To give you an ease start, we’ve created a ready-to-go template and wrote a step-by-step guide to build a cinema customer journey map. Go read it and build the map for your case.

Katerina Kondrenko

September 6, 2022August 17, 2023