New event: Integrate data into your journey maps | Aug 6

July 25, 2024

Want to learn how to keep your customer journey maps dynamic and enriched with data? Join our online event on…

Unlock your VoC program’s potential with journey mapping

July 16, 2024

Discover how journey mapping can improve your Voice of Customer (VoC) program. Gain insights from expert Caterina Mishina on utilizing…

Free masterclass: From team engagement to superior CX | July 24

July 9, 2024

Are you finding it challenging to convince leadership of an initiative’s value, unite team members with differing views, or drive…

New event: Nurturing a customer journey culture in your team | July 11

June 27, 2024

How can involving all your employees in the customer journey improve your business? Register for this free event and learn.

Journey mapping sources for beginners: a compilation

June 19, 2024

Looking for helpful sources to get started with your journey mapping project? Look no further! We've got a perfect compilation…

New event: Telehealth CX meets process mapping | June 25

June 13, 2024

Many organizations struggle to create seamless customer experiences due to misaligned strategies and processes. On June 25, join Brenda Batista-Mollohan,…

Level up your mapping with Chunks  | June 18

June 4, 2024

Are you tired of drowning in a sea of customer experience data, struggling to navigate through various sources, and duplicating…

Use Chunks to organize your CX insights

May 27, 2024

Meet our big update — CX Chunks. This new functionality makes experience data management and journey mapping a breeze.

Customer behavior in retail stores: Why businesses should care

May 21, 2024

Explore the significance of understanding retail customer behavior for businesses. Learn about buying behavior patterns and stages, discover how to…

Retail customer journey: Definition, stages, examples, templates

May 17, 2024

Learn what a retail customer journey is and explore its stages. Discover how to create a customer journey map for…

New event: One Map, Multiple Journeys | May 29

May 15, 2024

That's the return of our highly requested webinar on multi-persona journey maps. Register now not to miss it out!

B2C bank customer journey map + free template

May 13, 2024

Going to build a bank customer journey map? Check our ready-to-go template and feel free to use it to build…

Retail food customer journey: A taste of experience excellence

May 8, 2024

Have you ever wondered why customers choose one retail store over another? What makes them leave and never come back?…