New event: Enhance VoC tactics with journey mapping | April 4

April 30, 2024

New webinar on April 4: fixing VoC programs with the power of customer journey mapping. Interested? Sign up today!

What is user experience? Definition, benefits, examples

April 23, 2024

Dive into the world of user experience to grasp its meaning, benefits, and key elements. Gain insights from real-world examples…

Customer experience: what is it, how to measure and improve

April 18, 2024

Explore the meaning of customer experience (CX) and why it's important for business success. Learn how to effectively measure, analyze,…

Customer experience in the banking industry: 3 ways to improve

April 11, 2024

Explore the importance of customer experience in the banking industry and learn how to enhance it with effective management strategies.…

How to create a marketing persona

April 9, 2024

Learn what is a marketing persona, why is it important, how to build and use your personas in marketing. Dive…

Activating your journey mapping: a four-step guide

April 4, 2024

Activate your journey mapping with our step-by-step guide. Learn how to leverage journey maps to uncover new opportunities and ignite…

Customer experience in the retail industry: How to measure and improve

March 28, 2024

Explore the importance of customer experience in the retail industry and learn how to measure and enhance it effectively. Discover…

Using journey mapping to improve CX: Tips and techniques

March 26, 2024

Join us to transform customer journey mapping into a powerful tool for enhancing user experience. Register now for live or…

How to create a customer journey map—a step-by-step guide with examples

March 23, 2024

Let's put all theory we've learned into practice by creating a customer journey map step-by-step. In the end, you'll be…

AI secrets for faster and smarter journey mapping

March 13, 2024

AI-powered tools can enhance the journey mapping process, streamline it, aid in ideation. Read more in our new article.

The data-driven approach to elevating a customer journey

March 7, 2024

Learn how to enhance organizational culture through journey mapping with insights from Chidera Okolie. Explore approaches, process improvement, accuracy tips,…

New event: Speedy AI-powered mapping: designing experiences and content | Mar 21

March 5, 2024

Wanna unlock the power of AI for design with our 90-minute webinar featuring Noz Urbina? To learn how to create…

How to map a SaaS buyer journey + free template

February 23, 2024

Can you tell whether your SaaS users are satisfied or accumulate negative impressions to burst and leave you next month?…