Katerina Kondrenko

New event: The importance of measuring your customer’s journey | Apr 27

Wanna explore strategic approaches to your journey mapping project which will bring immense benefits to your brand? Join us at…

April 4, 2023

New event: Why your CJM project is doomed (and how to avoid it) | Apr 11

Wanna gain insight into what it takes to accomplish your objectives in your first-ever journey mapping endeavor? Then see you…

March 28, 2023

Customer onboarding metrics to measure and do something about

Some say love at first sight doesn’t exist. But a good onboarding experience can work wonders. Here are customer onboarding…

March 9, 2023

New event: Building actionable journey maps | March 16

Wanna learn how to build a journey map that really works? That’s your call.

February 28, 2023

Import your journey maps to UXPressia

You opened a new power. The power of import. Discover all the details inside the post.

February 15, 2023

How to do journey mapping in recruiting to create a great EX

Journey mapping in recruiting is like a spell that opens doors to a smooth candidate experience. Wanna learn this magic?…

February 2, 2023

New event: A practitioner’s approach to employee journey mapping | Feb 16

Take a walk through a practical example of building an employee journey map with somebody who’s been there so many…

January 31, 2023

Measuring churn and preventing customer loss

Measuring churn is the first step on the road to reducing customer loss, enhancing retention level, and revenue. To learn…

December 27, 2022

A 🔮 to always know who owns a map and your document status

Meet new features! Now your personas and maps have owners and statuses. Fancy to learn more? Dive in the post.

December 16, 2022