Katerina Kondrenko

Empower your personas with AI magic ✨

Introducing our latest feature - the AI personas generator! Now, your insights can turn into a full-fledge persona with just…

June 6, 2023

Integrate Azure DevOps work items into your map

Upgrade your journey management capabilities and enhance the appearance of your service blueprint with our new features.

May 30, 2023

New event: Customer-centricity in impact mapping: Delta CX’s approach | June 7

In Delta CX's approach to impact mapping, the crux of the process revolves around a singular concept—putting customers' problems at…

May 23, 2023

How to use psychographic segmentation to better understand your customers

Do you really understand your customers? If you're not using psychographic segmentation, you may be missing out on valuable insights…

May 8, 2023

Forrester’s recognized leader in journey-centricity shares their insights

Wanna transform your company's approach to customer experience? Become journey-centric with insights from Kindred's former Head of CX...

May 2, 2023

New dash to manage, new ways to share

We’re thrilled to announce that our dashboard just received a superpower upgrade and we’ve made sharing projects with your team…

April 26, 2023

How to present customer journey maps

Whether you’ve been presenting customer journey maps often or this is your first time, this post will give you specific…

April 19, 2023

Achieving service excellence: Corporate banking customer journey mapping

Unsure if your corporate banking customer journey is exceptional? Fear not, for there is a foolproof method to put it…

April 13, 2023

How to build actionable customer journey maps: expert opinion

Stop guessing with customer journey maps! Our latest article, based on insights from CXO of Delta CX, Debbie Levitt, delivers…

April 6, 2023