Customer Journey

New template: first-time gym visitor journey map

Did you think about the way gym visitor journey mapping has changed due to the new reality? We did, and…

May 7, 2021

The Team Library and experience section upgrade

Our May platform updates are out! Meet the Team Library and the upgraded experience section in the Customer Journey Mapping…

May 5, 2021

New template: remote employee journey map

Here's our new remote employee journey template for you to explore, use, and change. Check it out to deeper understand…

April 29, 2021

New trends and directions in experience mapping

Jim Kalbach, a noted author and UX designer, shares his insights into the changes and new trends in the realm…

April 26, 2021

5 customer experience lessons to learn from FinTech

Saiful Nasir, the founder of CXD Labs, shares five principles of customer experience in FinTech that can be applied to…

April 20, 2021

New event: mapping a buying journey for complex offerings

Join our free online event to learn everything about the Buying Journeys and why you should map them.

April 13, 2021

New event: how to measure the ROI of customer experience

Join our free online event to learn how to measure the ROI of customer experience from an expert.

April 4, 2021

Add descriptions to your maps and personas

We are starting this month with some hot new features, some of which you have been asking us for.

April 1, 2021

Free whitepaper: journey mapping in finance

In our new whitepaper, we cover the specifics of journey mapping in banking and finance. Read it to learn common…

March 25, 2021