Customer Journey

Customer experience in the banking industry: 3 ways to improve

Explore the importance of customer experience in the banking industry and learn how to enhance it with effective management strategies.…

April 11, 2024

Activating your journey mapping: a four-step guide

Activate your journey mapping with our step-by-step guide. Learn how to leverage journey maps to uncover new opportunities and ignite…

April 4, 2024

Customer experience in the retail industry: How to measure and improve

Explore the importance of customer experience in the retail industry and learn how to measure and enhance it effectively. Discover…

March 28, 2024

How to create a customer journey map—a step-by-step guide with examples

Let's put all theory we've learned into practice by creating a customer journey map step-by-step. In the end, you'll be…

March 23, 2024

AI secrets for faster and smarter journey mapping

AI-powered tools can enhance the journey mapping process, streamline it, aid in ideation. Read more in our new article.

March 13, 2024

The data-driven approach to elevating a customer journey

Learn how to enhance organizational culture through journey mapping with insights from Chidera Okolie. Explore approaches, process improvement, accuracy tips,…

March 7, 2024

New event: Speedy AI-powered mapping: designing experiences and content | Mar 21

Wanna unlock the power of AI for design with our 90-minute webinar featuring Noz Urbina? To learn how to create…

March 5, 2024

How to map a SaaS buyer journey + free template

Can you tell whether your SaaS users are satisfied or accumulate negative impressions to burst and leave you next month?…

February 23, 2024

New event: Quick guide to complex & non-linear mapping | Mar 6

Join our event to master complex customer journey mapping. All the details are inside...

February 20, 2024