Customer Journey

The data-driven approach to elevating a customer journey

Learn how to enhance organizational culture through journey mapping with insights from Chidera Okolie. Explore approaches, process improvement, accuracy tips,…

March 7, 2024

New event: Speedy AI-powered mapping: designing experiences and content | Mar 21

Wanna unlock the power of AI for design with our 90-minute webinar featuring Noz Urbina? To learn how to create…

March 5, 2024

How to map a SaaS buyer journey + free template

Can you tell whether your SaaS users are satisfied or accumulate negative impressions to burst and leave you next month?…

February 23, 2024

New event: Quick guide to complex & non-linear mapping | Mar 6

Join our event to master complex customer journey mapping. All the details are inside...

February 20, 2024

Integrate customer experience and VoC data into your maps and personas

We're thrilled to announce an exciting update to our experience management platform—a powerful new feature designed to bridge the gap…

February 14, 2024

B2B buyer journey mapping — enhance the buying experience

Learn what the B2B buyer journey is, explore its stages and effective research strategies to create a buyer journey map.

February 13, 2024

New event: Creating customer-centric strategies from journey maps | Feb 21

Join our expert-led talk on enhancing customer journey mapping with insights from Customer Obsessing Consulting's top minds.

February 6, 2024

Using customers’ online shopping behavior in e-commerce

Learn what customers' online shopping behavior is, why to use it in e-commerce marketing. Learn about different consumer behavior types…

January 31, 2024

Webinar: Journey mapping activation with ​Jim Kalbach | January 25

Ready to jumpstart your year with some amazing insights and knowledge? We have the perfect opportunity for you! Circle January…

January 9, 2024