Customer Journey

What is the buyer journey? Definition, stages, and examples

Explore the stages and significance of the buyer journey. Learn how to optimize the buyer journey and see templates.

January 4, 2024

Customer touchpoints: what they are, how to identify them + examples

What is a customer touchpoint? Explore customer touchpoints’ examples and learn how to analyze and manage them effectively in your…

December 28, 2023

User journey vs. user flow: what they are, how to create, differences

“User flow” and “User journey” are quite similar terms and there is lots of confusion going on between them. Let's…

December 23, 2023

Make customer journey maps visual

Why make customer journey maps visual when you can just use an excel spreadsheet? There's a longs list of whys.…

December 11, 2023

Patient journey mapping: what it is, its benefits, and how to do it

Discover what is patient journey mapping in healthcare, its benefits, stages, and touchpoints. Learn how to create a patient journey…

December 11, 2023

Unraveling the power of multi-persona journey maps | December 12

Join our free webinar to learn the what, why, and when of multi-persona journey maps on December 12.

December 5, 2023

Black Friday deal: 30% off on our annual Pro plan! 🎉

UXPressia's Black Friday deal is here! Enjoy a 30% discount on its Pro annual plan. Use the coupon code UXPBFDEAL30…

November 21, 2023

Free event: Best practices for creating data-driven journey maps | Nov 22

On November 22, join a free webinar to learn how to create data-driven journey maps.

November 14, 2023

What a customer journey map repository is and how to build one

Creating a customer journey map repository is a critical step toward successful customer journey management. Learn what it is and…

November 7, 2023