“User flow” and “User journey” are quite similar terms and there is lots of confusion going on between them. Let’s clear out what each of them is used for, and whether those can be combined to boost your user experience.
Why make customer journey maps visual when you can just use an excel spreadsheet? There’s a longs list of whys. And we’ll cover them here along with hows.
Discover what is patient journey mapping in healthcare, its benefits, stages, and touchpoints. Learn how to create a patient journey map for improved experiences.
