Customer Journey

Strategic journey mapping: case study-based tips

Interested in diving deeper into the world of strategic journey mapping with a case study from Percy Rose, Head of…

October 26, 2023

Free event: Accelerating journey mapping with AI | Nov 7

Join a webinar with Noz Urbina, where he will share a unique and proven methodology that leverages AI to create…

October 24, 2023

Customer service representative experience: map it out + free template

Wanna learn how to improve your customer service representative experience? Read the article and use our free template.

September 21, 2023

Tag-based dashboard: New, handy, all yours 🎉

Are you ready to try our new tag-based Dashboard and benefit from it? The read the basics and enjoy your…

September 12, 2023

New event: Unlock customer loyalty via strategic journey mapping | Sept 19

Wanna learn how to unlock profitability through strategic approach to customer journey mapping? Join this online event.

September 5, 2023

Employee experience journey map: A complete guide + example + template

Today, we are all obsessed with the experience of the customer. However, few seem to care about employee experience. This…

September 1, 2023

Touchpoints and channels in customer journey mapping

Touchpoints and channels are crucial elements of a customer journey, but they get mixed up during actual mapping. Let's clarify…

August 23, 2023

AI customer journey mapping prompts for ChatGPT

AI journey mapping can help you speed up your customer experience activities. Curious to learn how? Read our new post…

August 17, 2023

Using a customer journey map in real estate: Guiding dreams home

Wanna learn how to enhance your real estate business? Build a customer journey map in real estate, using our template.

August 10, 2023