Demystifying accessibility & inclusion through personas | Nov 16

November 1, 2022

Fancy joining a fireside conversation with a researcher and a designer to learn how personas can help you create accessible…

Journey map legend: use cases and real-life examples

October 27, 2022

A journey map legend is a great way to provide the necessary information to people who work with it. Read…

New event: Journey mapping is a team sport | Nov 3

October 18, 2022

Want to create journey maps that have the power to drive change? Don't go into the initiative alone. Find out…

The asynchronous journey mapping exercise: best practices and tips for collaboration

October 13, 2022

Wanna master an asynchronous journey mapping exercise? Then read our new blog post with the advantages and disadvantages of such…

How to run a customer journey mapping workshop

October 11, 2022

Are you ready to take your customer experience strategy to the next level? Then you need to check out our…

How to map a car sharing customer journey + free template

October 6, 2022

Do you want your clients to enjoy car sharing customer service provided by you? Build a car sharing customer journey…

New event: Customer journey mapping: why now and not alone | Oct 20

October 4, 2022

Can journey maps, as they are today, really help improve customer experience? And should you approach them all by yourself?…

5 essential tips after 5 years in customer journey-based UX research

September 27, 2022

Are you a UX researcher or designer looking to increase the impact of your work? Read on for five expert…

How to apply behavioral science principles to journey mapping

September 21, 2022

Behavioral science can help you understand how your customers make decisions and why they act on them. Read on to…

Asynchronous collaborative journey mapping—fact or fiction | Sept 27

September 13, 2022

Want to keep everyone on track when working on journey maps asynchronously? This event is for you.

Cinema customer journey: visualize it to improve + free template

September 6, 2022

Want to increase retention of your cinema visitors? Then think about improving their experience with the help of customer journey…

Collaborative journey mapping: synchronous collaboration

August 30, 2022

There are many advantages of synchronous collaboration in journey mapping. Ready to learn them all and see the examples? Then…

New event: Using diary studies in customer journey mapping | Sep 15

August 26, 2022

Wanna learn how Blackline ran a low-cost diary study to create heavily data-informed personas and customer journey maps? Read on!