Want to create journey maps that have the power to drive change? Don't go into the initiative alone. Find out…
Wanna master an asynchronous journey mapping exercise? Then read our new blog post with the advantages and disadvantages of such…
Are you ready to take your customer experience strategy to the next level? Then you need to check out our…
Do you want your clients to enjoy car sharing customer service provided by you? Build a car sharing customer journey…
Can journey maps, as they are today, really help improve customer experience? And should you approach them all by yourself?…
Are you a UX researcher or designer looking to increase the impact of your work? Read on for five expert…
Behavioral science can help you understand how your customers make decisions and why they act on them. Read on to…
Want to keep everyone on track when working on journey maps asynchronously? This event is for you.
Want to increase retention of your cinema visitors? Then think about improving their experience with the help of customer journey…
There are many advantages of synchronous collaboration in journey mapping. Ready to learn them all and see the examples? Then…
Wanna learn how Blackline ran a low-cost diary study to create heavily data-informed personas and customer journey maps? Read on!
Have no idea why customers leave you? Read the article to foresee such a thing and prevent customer loss in…
UX design is about improving somebody's journey while the experience of a UX Designer matters too. To get inspiration, motivation,…