UXPressia Blog

How to present customer journey maps

Whether you’ve been presenting customer journey maps often or this is your first time, this post will give you specific tips on how to make the most out of your next CJM presentation.

Katerina Kondrenko

April 19, 2023July 1, 2024

Achieving service excellence: Corporate banking customer journey mapping

Unsure if your corporate banking customer journey is exceptional? Fear not, for there is a foolproof method to put it to the test. Discover the secrets to evaluating and optimizing your customer journey, ensuring that every step of the way is a delightful experience for your valued clients. A ready-to-go template included.

Katerina Kondrenko

April 13, 2023November 9, 2023

How to build actionable customer journey maps: expert opinion

Stop guessing with customer journey maps! Our latest article, based on insights from CXO of Delta CX, Debbie Levitt, delivers expert guidance on creating maps that drive action. Let us be your compass to effective journey mapping.

Katerina Kondrenko

April 6, 2023April 6, 2023

New event: The importance of measuring your customer’s journey | Apr 27

Wanna explore strategic approaches to your journey mapping project which will bring immense benefits to your brand? Join us at the upcoming online event.

Katerina Kondrenko

April 4, 2023April 28, 2023

Top 10 customer journey map layers backed up by statistics

Layers are the horizontal rows that form the structure of your journey maps. Want to know which layers UXPressia users fancy the most? Or what value each layer can bring to your map? Read on to find out.

Sofia Grigoreva

March 30, 2023July 30, 2023

New event: Why your CJM project is doomed (and how to avoid it) | Apr 11

Wanna gain insight into what it takes to accomplish your objectives in your first-ever journey mapping endeavor? Then see you at the upcoming event.

Katerina Kondrenko

March 28, 2023

Customer experience in manufacturing: turn challenges into opportunities (+ free template)

Join us as we explore a strategy for improved CX in manufacturing, and see how it can help companies drive business results and stay ahead of competition.

Sofia Grigoreva

March 23, 2023August 30, 2023

Customer onboarding metrics to measure and do something about

Some say love at first sight doesn’t exist. But a good onboarding experience can work wonders. Here are customer onboarding metrics to help you understand whether a new audience will fall for you.

Katerina Kondrenko

March 9, 2023May 7, 2024

A marketer’s perspective on travel customer journey maps | Mar 29

Tune in to our next event and learn how journey maps can be used to aid advertising and communication for marketers, among other expert tips and insights based on a real travel company case.

Sofia Grigoreva

March 7, 2023March 7, 2023