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Katerina Kondrenko
Experienced content creator with a passion for research, French bulldogs, and British cats. Katerina has an economics degree but prefers letters to numbers. She has been exploring different audiences for popular culture projects, was involved in the creative development process, and now she’s playing in the CX field.

New event: The importance of measuring your customer’s journey | Apr 27

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It’s critical for any business to ensure that your customers are receiving the best possible experience along their journey with your product or service. 

However, knowing how your customer's journey is performing can be a challenge. That's why we are excited that Keith Kmett, Customer Experience Advisor for Medallia, is going to share his approach and framework for measuring customer journey performance at our upcoming online event. 

During this session, you will discover:

✔️ How to select the most relevant metrics to measure your customer journey's performance;

✔️ Keith's framework for segmenting these metrics;

✔️ A real-life example of a customer journey;

✔️ And more…

🤔 Any questions regarding the topic? During our Q&A session, Keith will be on hand to answer.

🎥 Can't make it live? No worries, simply sign up, and we'll deliver the recording straight to your inbox afterwards. 

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