New to customer journey mapping? Take the CJM Fundamentals course now!

Customer Experience and Service Design Blog

Updates: New CJM Section and Help Chat

cjm-uxpressia-updates

Today, we are bringing you another load of new features! Yes, we’ve just rolled out a few updates that will certainly level up the experience you get when working with UXPressia. Feel like taking a quick tour around the Update City? We do!

Good Personas vs. Bad Personas

How to create truly powerful user personas that will awaken empathy and help you create better services? And how to avoid common mistakes when creating personas? In this post, we’ll answer this question and some others along the way.

Updates: CJM Templates, Projects Drag’n’Drop

We’ve made a few nice tweaks to UXPressia. Such moving stuff around the dashboard and a new refined CJM Templates page where each template has a bunch of useful thingies you can use to scoop insights. Check it out!

Start Off on the Right Foot with CJM

cjm-start

Customer Journey Mapping may seem to be a technique for improving existing products. Well, not quite so. CJM can help you a lot when designing products and services from scratch! And here’s how you do it.

How Not To Put CJM on the Shelf

how-not-to-put-your-customer-journey-map-on-a-shelf

Creating a CJM just to put it on a shelf is a bad idea. You customer journey maps must be acted up, maintained properly and updated all the time. Let’s have a look at what you should do so your maps don’t collect dust somewhere in a drawer.