New event: The importance of measuring your customer’s journey | Apr 27

April 4, 2023

Wanna explore strategic approaches to your journey mapping project which will bring immense benefits to your brand? Join us at…

Top 10 customer journey map layers backed up by statistics

March 30, 2023

Layers are the horizontal rows that form the structure of your journey maps. Want to know which layers UXPressia users…

New event: Why your CJM project is doomed (and how to avoid it) | Apr 11

March 28, 2023

Wanna gain insight into what it takes to accomplish your objectives in your first-ever journey mapping endeavor? Then see you…

Customer experience in manufacturing: turn challenges into opportunities (+ free template)

March 23, 2023

Join us as we explore a strategy for improved CX in manufacturing, and see how it can help companies drive…

Customer onboarding metrics to measure and do something about

March 9, 2023

Some say love at first sight doesn’t exist. But a good onboarding experience can work wonders. Here are customer onboarding…

A marketer’s perspective on travel customer journey maps | Mar 29

March 7, 2023

Tune in to our next event and learn how journey maps can be used to aid advertising and communication for…

New deck of cheat cards: journey mapping for employees

March 2, 2023

Building an employee journey map, or looking for ways to improve employee experience? Meet our brand-new deck of cheat cards…

New event: Building actionable journey maps | March 16

February 28, 2023

Wanna learn how to build a journey map that really works? That’s your call.

How to approach customer churn measurement in banking

February 22, 2023

While calculating churn requires two simple parameters, you’ll actually need much more of them to confidently define and prevent it.…

Import your journey maps to UXPressia

February 15, 2023

You opened a new power. The power of import. Discover all the details inside the post.

Moments of truth in customer journey mapping

February 9, 2023

What are moments of truth in customer service? How do you identify, recognize, and map them for your customer journeys?…

How to do journey mapping in recruiting to create a great EX

February 2, 2023

Journey mapping in recruiting is like a spell that opens doors to a smooth candidate experience. Wanna learn this magic?…

New event: A practitioner’s approach to employee journey mapping | Feb 16

January 31, 2023

Take a walk through a practical example of building an employee journey map with somebody who’s been there so many…