Mapping your way to advertising success: How a digital marketing journey map can help

April 25, 2023

Learn how bringing a CX mindset to your advertising campaigns can have a significant business impact, drive conversions, and guide…

How to present customer journey maps

April 19, 2023

Whether you’ve been presenting customer journey maps often or this is your first time, this post will give you specific…

Achieving service excellence: Corporate banking customer journey mapping

April 13, 2023

Unsure if your corporate banking customer journey is exceptional? Fear not, for there is a foolproof method to put it…

How to build actionable customer journey maps: expert opinion

April 6, 2023

Stop guessing with customer journey maps! Our latest article, based on insights from CXO of Delta CX, Debbie Levitt, delivers…

New event: The importance of measuring your customer’s journey | Apr 27

April 4, 2023

Wanna explore strategic approaches to your journey mapping project which will bring immense benefits to your brand? Join us at…

Top 10 customer journey map layers backed up by statistics

March 30, 2023

Layers are the horizontal rows that form the structure of your journey maps. Want to know which layers UXPressia users…

New event: Why your CJM project is doomed (and how to avoid it) | Apr 11

March 28, 2023

Wanna gain insight into what it takes to accomplish your objectives in your first-ever journey mapping endeavor? Then see you…

Customer experience in manufacturing: turn challenges into opportunities (+ free template)

March 23, 2023

Join us as we explore a strategy for improved CX in manufacturing, and see how it can help companies drive…

Customer onboarding metrics to measure and do something about

March 9, 2023

Some say love at first sight doesn’t exist. But a good onboarding experience can work wonders. Here are customer onboarding…

A marketer’s perspective on travel customer journey maps | Mar 29

March 7, 2023

Tune in to our next event and learn how journey maps can be used to aid advertising and communication for…

New deck of cheat cards: journey mapping for employees

March 2, 2023

Building an employee journey map, or looking for ways to improve employee experience? Meet our brand-new deck of cheat cards…

New event: Building actionable journey maps | March 16

February 28, 2023

Wanna learn how to build a journey map that really works? That’s your call.

How to approach customer churn measurement in banking

February 22, 2023

While calculating churn requires two simple parameters, you’ll actually need much more of them to confidently define and prevent it.…