It may not always be obvious how to divide your customer journey into stages. Let’s take a look at how…
Wanna unravel the world of customer-centric impact maps through the lens of Debbie Levitt's expertise? Read this article.
Delve into the minds of customer experience experts as they share their insightful approaches to measuring the outcomes of journey…
Learn how Kindred switched to journey centricity and won their customers' hearts. Christophe Dhaisne, the former Head of Customer Experience…
Gogle Analytics 4 is coming. Don't forget to switch to this new version in the UXPressia's Funnel section to benefit…
Ready to witness some AI magic? Then don't miss our upcoming webinar, where we'll unveil the latest and greatest features…
Wanna learn how a Brand unleashed an army of Brand Warriors™ and turned complaints into compliments? Join our event with…
Introducing our latest feature - the AI personas generator! Now, your insights can turn into a full-fledge persona with just…
Upgrade your journey management capabilities and enhance the appearance of your service blueprint with our new features.
In Delta CX's approach to impact mapping, the crux of the process revolves around a singular concept—putting customers' problems at…
Knowing where to focus your efforts is crucial when it comes to improving the customer experience. By measuring your customer…
Do you really understand your customers? If you're not using psychographic segmentation, you may be missing out on valuable insights…
Wanna transform your company's approach to customer experience? Become journey-centric with insights from Kindred's former Head of CX...