Don't leave your customers while they're still learning, and they'll return the favor by staying with your company in the…
Unmatched customer experience takes you to the top in the growing e-commerce market. Customer journey mapping in e-commerce helps you…
Want to make a strong business case for your next UX research initiative? Join our free online event to get…
Are there any alternatives to making a persona? We have URS, Empathy maps, and User stories...but are they really good…
How to map customer journey in B2B? In this post, we'll learn key differences of B2B customer journey mapping on…
Measuring churn is the first step on the road to reducing customer loss, enhancing retention level, and revenue. To learn…
Want to learn what stakeholder mapping is, when do you need it, and how to create a stakeholder map? Read…
How can CX specialists spark interest for customer experience mapping among other teams? Read this case study for an unusual…
Meet new features! Now your personas and maps have owners and statuses. Fancy to learn more? Dive in the post.
Going to build a bank customer journey map? Check our ready-to-go template and feel free to use it to build…
How do you create an accurate student journey with multiple campuses, faculties, and dozens of unique interactions and experiences to…
What are moments of truth in customer service? How do you identify, recognize, and map them for your customer journeys?…
What is customer loyalty, and why is it important? How do you evaluate and improve it? And where does journey…