Katerina Kondrenko

Use Chunks to organize your CX insights

Meet our big update — CX Chunks. This new functionality makes experience data management and journey mapping a breeze.

May 27, 2024

Customer behavior in retail stores: Why businesses should care

Explore the significance of understanding retail customer behavior for businesses. Learn about buying behavior patterns and stages, discover how to…

May 21, 2024

Retail customer journey: Definition, stages, examples, templates

Learn what a retail customer journey is and explore its stages. Discover how to create a customer journey map for…

May 17, 2024

New event: One Map, Multiple Journeys | May 29

That's the return of our highly requested webinar on multi-persona journey maps. Register now not to miss it out!

May 15, 2024

B2C bank customer journey map + free template

Going to build a bank customer journey map? Check our ready-to-go template and feel free to use it to build…

May 13, 2024

Retail food customer journey: A taste of experience excellence

Have you ever wondered why customers choose one retail store over another? What makes them leave and never come back?…

May 8, 2024

New event: Enhance VoC tactics with journey mapping | April 4

New webinar on April 4: fixing VoC programs with the power of customer journey mapping. Interested? Sign up today!

April 30, 2024

What is user experience? Definition, benefits, examples

Dive into the world of user experience to grasp its meaning, benefits, and key elements. Gain insights from real-world examples…

April 23, 2024

Customer experience: what is it, how to measure and improve

Explore the meaning of customer experience (CX) and why it's important for business success. Learn how to effectively measure, analyze,…

April 18, 2024