Home24 implemented the design thinking methodology to increase their customer satisfaction and shared some insights about improving customer experience in…
Our next event from Journey Mapping Talks series is dedicated to personas. Come to learn how to build and use…
Read an interview about mapping healthcare experience with Jennifer Fraser, Director of User Experience at Macadamian.
UXPressia is holding a free online event dedicated to experience mapping. Join to know more about experience maps and get…
UXPressia is continuing a series of online healthcare journey mapping meetups. Three experts will share insights from their experience and…
Join us to listen to a live interview with our friend, Ilonka Coenraad, the Founder of Patient Journey Lab, who…
Come join us on Monday to listen to a live interview on journey mapping in healthcare.
There is a lot of talk going on about the importance of using customer personas in journey mapping. Here are…
We know one-off customer journey maps are no good. But how often should you update your customer journey map? Get…
Here is what can you show next to a journey map that is not the entire persona, but still gives…
When should you create an impact map? This technique is simple, yet so powerful, has many applications and we’ll try…
How many personas should you have? One? Five? A dozen? Are there any standards? Let’s tackle these questions together in…