Customer Journey

Case Study: How personas help Michelin improve customer communication

Learn how Michelin leverages UXPressia's Personas tool to improve customer communication and satisfaction while deploying regional projects.

March 18, 2020

UXPressia Academy Case Study: Pushing the Envelope of Traditional Education

Learn how a Professor at Miami University took advantage of UXPressia Academy to teach his students customer journey mapping and…

March 9, 2020

How often should you update a customer journey map?

We know one-off customer journey maps are no good. But how often should you update your customer journey map? Get…

March 6, 2020

Case Study: How StepChange uses UXPressia to transform the ways of working

Learn UXPressia helps StepChange transform the ways of working and start serving more people.

February 24, 2020

Case Study: How HorizonCX Uses UXPressia to Create Better Maps

Learn how a small agile consultancy uses UXPressia to sell the customer journey mapping methodology to their clientele.

February 18, 2020

Update: Workspace Admin Statistics, Product Backlog, and More

We've rolled out a few more new features that will give workspace admins more visibility over teammates’ activity in the…

February 6, 2020

Case study: How journey mapping led UrSpectr toward CX transformation

Learn how UrSpectr, a leading provider of legal directories, tackled CX transformation with the help of the UXPressia CX team…

January 30, 2020

Brand-new dash, better teamwork, and more colors

Today we rolled out UXPressia 4.30 — a huge update our team has been tirelessly working on for months. Read…

January 14, 2020

New CJM Template: Christmas Customer Journey Map

Christmas is around the corner, and and we came up with a special gift for you — a Christmas customer…

December 19, 2019