Guides

How to present customer journey maps

Whether you’ve been presenting customer journey maps often or this is your first time, this post will give you specific…

April 19, 2023

Achieving service excellence: Corporate banking customer journey mapping

Unsure if your corporate banking customer journey is exceptional? Fear not, for there is a foolproof method to put it…

April 13, 2023

How to create a customer journey map in e-commerce (+ free template)

Unmatched customer experience takes you to the top in the growing e-commerce market. Customer journey mapping in e-commerce helps you…

January 20, 2023

B2B customer journey: the ultimate guide + templates

How to map customer journey in B2B? In this post, we'll learn key differences of B2B customer journey mapping on…

December 29, 2022

A comprehensive guide to stakeholder mapping in UX

Want to learn what stakeholder mapping is, when do you need it, and how to create a stakeholder map? Read…

December 21, 2022

Understanding end-to-end museum visitor experience (+ free map template)

Learn how to visualize and improve your museum visitor experience with journey mapping using this guide and a free, downloadable…

December 2, 2022

How to run a customer journey mapping workshop

Are you ready to take your customer experience strategy to the next level? Then you need to check out our…

October 11, 2022

Mapping employee experience for the first time? Read this.

Journey mapping works miracles for employee experience design. Still, many HR teams get cold feet as it seems too overwhelming.…

October 24, 2021

Creating PowerPoint presentations from UXPressia

Learn how to create PowerPoint presentations from maps and personas you build in UXPressia.

May 31, 2021

Define a personality type to look at personas from a new angle

Want to approach your personas from a new angle? Learn how defining their personality can help you to get useful…

April 15, 2021

Presenting journey maps to different stakeholders

Need to present your customer journey maps to different stakeholders? Learn how our View functionality to see how you use…

March 19, 2021

How to plan and run an online journey mapping workshop

Planning an online journey mapping workshop? Read this blog post first.

January 25, 2021