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Guides

What a customer journey map repository is and how to build one

Creating a customer journey map repository is a critical step toward successful customer journey management. Learn what it is and how to build one.

Anastasia Schebrova

November 7, 2023July 1, 2024

How to create an impact map in 7 easy steps: A complete guide + examples

In this guide, we’ll go through the process step by step and create an impact map example from scratch.

Arthur McCay

October 8, 2023December 12, 2023

Customer service representative experience: map it out + free template

Wanna learn how to improve your customer service representative experience? Read the article and use our free template.

Katerina Kondrenko

September 21, 2023October 1, 2024

Employee experience journey map: A complete guide + example + template

Today, we are all obsessed with the experience of the customer. However, few seem to care about employee experience. This makes no sense whatsoever as employees are no less of a driving force for our business than our customers. Let’s see how we can change this!

Arthur McCay

September 1, 2023December 4, 2023

How to build a customer empathy map (example + template)

When it comes to creating products and services that customers love and keep returning to, building higher levels of empathy is crucial. And nothing delivers that quite like Empathy Mapping. Learn all hows and whys in this post.

Anastasia Schebrova

July 24, 2023February 20, 2024

How to define customer journey map stages

It may not always be obvious how to divide your customer journey into stages. Let’s take a look at how you can identify journey map stages and map them out.

Katerina Kondrenko

July 11, 2023November 13, 2023

How to present customer journey maps

Whether you’ve been presenting customer journey maps often or this is your first time, this post will give you specific tips on how to make the most out of your next CJM presentation.

Katerina Kondrenko

April 19, 2023July 1, 2024

Achieving service excellence: Corporate banking customer journey mapping

Unsure if your corporate banking customer journey is exceptional? Fear not, for there is a foolproof method to put it to the test. Discover the secrets to evaluating and optimizing your customer journey, ensuring that every step of the way is a delightful experience for your valued clients. A ready-to-go template included.

Katerina Kondrenko

April 13, 2023November 9, 2023

How to create a customer journey map in e-commerce (+ free template)

Unmatched customer experience takes you to the top in the growing e-commerce market. Customer journey mapping in e-commerce helps you step up your CX game.

Dan Nagornov

January 20, 2023November 20, 2023

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