Want to see a professional customer journey mapping tool in action? Request a demo session with sales!

Guides

Working from home with UXPressia

There’s a difference between mapping customer journeys when working in an office and doing it remotely. UXPressia has all you need to help you make the most of your work-from-home adventure.

Kristina Margulets

May 19, 2020August 16, 2022

10.5 tips to take customer journey mapping to the next level

Customer journey mapping market is so hot today. It seems like everyone is trying to get there. Companies from around the world use CJM not only to map their customer journey but to map journeys of their employees as well. They even map out their marketing and email campaigns. That makes it all the more important to use the technique more effectively. And here are our 10.5 tips on how you can take the most out of customer journey mapping.

Yuri Vedenin

May 4, 2020August 16, 2022

How to make customer journey maps actionable

How to make customer journey maps more actionable

What to do with a journey map once you finish it? In this post, we’ll find out how to make journey maps actionable after they are ready.

Dan Nagornov

March 25, 2020June 28, 2023

How to Brand Customer Journey Maps and Personas

A few ways to brand customer journey maps and personas. Breathe life into your deliverables and make it clear right away who they were created for.

Dan Nagornov

April 25, 2019August 12, 2019

3 Ways to Create Journey Maps without Personas

Creating customer journey maps without personas

Let’s be clear about this – creating customer personas can take months. What to do if you don’t have personas, but you need a journey map? Here are 3 ways to build a customer journey map without personas.

Dan Nagornov

March 29, 2019August 16, 2022

Use Support Logs to Fuel Customer Journey Maps

Customer support logs are an endless source of data for building insightful customer journey maps. However, we’ve discovered that it’s not as popular as it could be. Based on the research we’ve conducted at UXPressia, only around 30% of people actually use support requests from customers as a source of data for their CJMs. In this article, we’ll see how to use support data to fuel your journey maps.

Anastasia Schebrova

June 1, 2018November 24, 2022

What if my CJM is too Big and Complex?

Creating CJM is a challenging task. It’s not just about doing it right. Sometimes your CJM gets so complicated that it is impossible to fit it into one map.

Yuri Vedenin

May 22, 2017November 24, 2022