Research

Customer journey data ideas to turn your map into a single source of truth

Unlock the full potential of your customer journey maps by integrating key data from various sources. Learn how to enrich…

September 26, 2024

New event: Integrate data into your journey maps | Aug 6

Want to learn how to keep your customer journey maps dynamic and enriched with data? Join our online event on…

July 25, 2024

Level up your mapping with Chunks  | June 18

Are you tired of drowning in a sea of customer experience data, struggling to navigate through various sources, and duplicating…

June 4, 2024

Customer service representative experience: map it out + free template

Wanna learn how to improve your customer service representative experience? Read the article and use our free template.

September 21, 2023

Employee experience journey map: A complete guide + example + template

Today, we are all obsessed with the experience of the customer. However, few seem to care about employee experience. This…

September 1, 2023

User research for beginners: best courses and books

Finding valuable learning sources may be a challenging task for a user research beginner. In this post, we collected online…

August 4, 2023

How to build a customer empathy map (example + template)

When it comes to creating products and services that customers love and keep returning to, building higher levels of empathy…

July 24, 2023

Customer-centric impact maps: insights from Debbie Levitt 

Wanna unravel the world of customer-centric impact maps through the lens of Debbie Levitt's expertise? Read this article.

July 6, 2023

🚀📈 Elevating funnel insights: Google Analytics 4 steps up the game  

Gogle Analytics 4 is coming. Don't forget to switch to this new version in the UXPressia's Funnel section to benefit…

June 22, 2023