CJM for Delivery
Delivery is no longer only about taking an item from point A to point B. You may have the largest trucks and the fastest couriers, but if you really want to take your delivery process to the next level, you should probably take a look at it from the customer’s perspective.
We have created a CJM template for a delivery process to help you start off with analyzing and improving the customer journey in that particular section of your business.
Links to help you: