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CJM for Delivery

by UXPressia


Delivery is no longer only about taking an item from point A to point B. You may have the largest trucks and the fastest couriers, but if you really want to take your delivery process to the next level, you should probably take a look at it from the customer’s perspective.

We have created a CJM template for a delivery process to help you start off with analyzing and improving the customer journey in that particular section of your business.


  • delivery

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delivery customer journey map example
delivery customer journey map example