Our second favorite F word is Friday. The first one is Food. But what kind of F-words are flowing through customers’ heads when they are buying groceries at your store? Flawless UX? First-class service? Fine selection? Or something radically different?
Don’t just hope for the best. Be the best. Get to know what your customers think and want by drawing a customer journey map with this fine template for food retail.
To create this template, we analyzed a lot of retail businesses and the UX they offer, gathered a significant number of other journey maps and flavored them with many years of studying user experience. Take it for free, fill them in and make your store a five-star place and its UX flawless.
Olivia Clarke, 32, GB
Works in healthcare.
Drives to shop once a week by car.