Let's put all theory we've learned into practice by creating a customer journey map step-by-step. In the end, you'll be…
Upgrade your journey management capabilities and enhance the appearance of your service blueprint with our new features.
In Delta CX's approach to impact mapping, the crux of the process revolves around a singular concept—putting customers' problems at…
Knowing where to focus your efforts is crucial when it comes to improving the customer experience. By measuring your customer…
Wanna create a persona? Let's do it together, one step at a time. This comprehensive walkthrough will serve as your…
Do you really understand your customers? If you're not using psychographic segmentation, you may be missing out on valuable insights…
Wanna transform your company's approach to customer experience? Become journey-centric with insights from Kindred's former Head of CX...
We’re thrilled to announce that our dashboard just received a superpower upgrade and we’ve made sharing projects with your team…
Learn how bringing a CX mindset to your advertising campaigns can have a significant business impact, drive conversions, and guide…
Whether you’ve been presenting customer journey maps often or this is your first time, this post will give you specific…
Unsure if your corporate banking customer journey is exceptional? Fear not, for there is a foolproof method to put it…
Stop guessing with customer journey maps! Our latest article, based on insights from CXO of Delta CX, Debbie Levitt, delivers…
Wanna explore strategic approaches to your journey mapping project which will bring immense benefits to your brand? Join us at…