CJM for Manufacturing
No matter what you manufacture, user experience is everywhere; and as in any domain, designing UX and building customer journeys specific to this domain have their rough sides.
To help you reduce the effort and maximize profits, we’ve come up with this CJM template for manufacturers. It includes the “starter-pack” set of touchpoints so you can make a few tweaks and dive right into mapping!
Take our expertise in customer experience with many years of mapping and use it as a shortcut to creating excellent UX!
Links to help you
- Our blog to help you start with CJM
- What does CX mean for manufacturers
- The Changing Manufacturing Customer Journey
- Interview with UX manager of Whirlpool