CJM for Service Blueprint
A service blueprint is a tool for designing services and managing service operations. Creating a service blueprint can help you understand how your service performs from both front- and back-end.
Similar to customer journey mapping, service blueprinting should be the result of a collaborative process informed by well-defined goals and built on research. Unlike journey mapping, service blueprinting doesn’t focus on customer emotions but specifies the physical evidence, staff actions, and support needed to deliver the service.
To help you get started with service blueprinting, we have designed a template that lets you visualize all the frontend and backend processes of your service and launch it as soon as possible.
Links to help you: