CJM Template for Email Journey Map

Description

Today, email campaigns are no longer carpet-bombing monologues. They are more of ongoing conversations in which we try to bond with our users. And customer journey mapping is all about finding a better and more personal approach.

But wait. Using customer journey mapping for email campaigns? That's weird. Yes. But we tried it, our customers tried it. And guess what? It works!

Grab our free template, fill it with your email texts, business goals, flavor it with user goals and expectations, add a sprinkle of KPI and level up your email game now!

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Map's Persona

Walter Hunt

Walter is a 31-year-old entrepreneur from Colorado. Married. No kids. Walter gets a lot of emails so it's important to catch his attention. Catchy and personalized subject lines should do the job.

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Email Journey Map

Maps we based on