We used to think 1 persona was enough for a CJM. If journeys are similar, why have more maps? Let’s see why & how you should use multiple personas for CJM.
Multiple personas on one customer journey map
Meet the Touchpoints Library
Meet the Touchpoints Library, a single place to manage and store touchpoints across all of your CJM and persona projects.
Creating PowerPoint presentations from UXPressia
Learn how to create PowerPoint presentations from maps and personas you build in UXPressia.
Customer Journey Stages: Meet New UXPressia Cheat Cards
Meet the new cheat cards deck for customer journey stages. Download them for free and use every time you work on a map.
Use support logs to fuel customer journey maps
Customer support logs are an endless source of data for building insightful customer journey maps. However, we’ve discovered that it’s not as popular as it could be. Based on the research we’ve conducted at UXPressia, only around 30% of people actually use support requests from customers as a source of data for their CJMs. In this article, we’ll see how to use support data to fuel your journey maps.
