CJM for Government/Services

by UXPressia

Description

Remember the last time you had to use a public service? You probably don’t. The thing is that a traumatized mind makes everything to forget terrifying experiences. Or it wasn’t that bad.

Anyway, we can agree that government could use some CX improvements. Taxpayers are customers and they pay for services expecting good user experience.

Our template for public services will enable you to bring UX a few steps further without going into ropes of analyzing touchpoints.

Tags

  • Government
  • Citizen JM

Template Preview

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