CJM for Restaurants 2
Few people know, but WTF actually means “Where’s The Food?”. And we always ask this question when wandering around a moll.
We love food so much that we decided to make one more template for restaurants. This one’s shorter on touchpoints in case your customer path isn’t that long.
Feel free to add your touchpoints or delete the ones you don’t need.
And remember: hunger is nothing, UX is everything.
Links to help you
- Our blog to help you start with CJM
- UXPressia Academy for taking the CJM course and learning the framework
- Check out Starbucks Experience Map
- CSI – Starbucks CX Journey
- 5 Ways to Deliver Excellent Customer Service at Your Restaurant
- Five Customer Experience Lessons Coffee Taught Me
- 7 steps to Move Your Customer Service from Good to Great