Experienced content creator with a passion for research, French bulldogs, and British cats. Katerina has an economics degree but prefers letters to numbers. She has been exploring different audiences for popular culture projects, was involved in the creative development process, and now she’s playing in the CX field.
Wanna discover the renowned bank’s remarkable turnaround regarding their banking experience? Chantel Botha from BrandLove shared the three magical steps that restored its glory (backed up with the results). We tuned those into this article. Enjoy!
Do you want to create personas faster and more efficiently? We’ll show you how to do it with AI.
It may not always be obvious how to divide your customer journey into stages. Let’s take a look at how you can identify journey map stages and map them out.
Wanna unravel the world of customer-centric impact maps through the lens of Debbie Levitt’s expertise? Read this article.
Delve into the minds of customer experience experts as they share their insightful approaches to measuring the outcomes of journey mapping.
Learn how Kindred switched to journey centricity and won their customers’ hearts. Christophe Dhaisne, the former Head of Customer Experience at Kindred, sahres their framework and secrets behind true customer obsession.
Gogle Analytics 4 is coming. Don’t forget to switch to this new version in the UXPressia’s Funnel section to benefit from the update. Learn more inside…
Ready to witness some AI magic? Then don’t miss our upcoming webinar, where we’ll unveil the latest and greatest features of our platform.
Wanna learn how a Brand unleashed an army of Brand Warriors™ and turned complaints into compliments? Join our event with Chantel Botha.
