Meet our big update — CX Chunks. This new functionality makes experience data management and journey mapping a breeze.
Use Chunks to organize your CX insights
Experienced content creator with a passion for research, French bulldogs, and British cats. Katerina has an economics degree but prefers letters to numbers. She has been exploring different audiences for popular culture projects, was involved in the creative development process, and now she’s playing in the CX field.
Customer behavior in retail stores: Why businesses should care
Explore the significance of understanding retail customer behavior for businesses. Learn about buying behavior patterns and stages, discover how to gather data on consumer behavior in retailing and use these insights to drive business growth.
Retail customer journey: Definition, stages, examples, templates
Learn what a retail customer journey is and explore its stages. Discover how to create a customer journey map for your retail store and improve the shopping experience. Get practical examples and templates to guide you through the process.
New event: One Map, Multiple Journeys | May 29
That’s the return of our highly requested webinar on multi-persona journey maps. Register now not to miss it out!
B2C bank customer journey map + free template
Going to build a bank customer journey map? Check our ready-to-go template and feel free to use it to build your case upon.
Retail food customer journey: A taste of experience excellence
Have you ever wondered why customers choose one retail store over another? What makes them leave and never come back? Is it an unsuitable location, a bad name, high prices, or a small assortment?
New event: Enhance VoC tactics with journey mapping | April 4
New webinar on April 4: fixing VoC programs with the power of customer journey mapping. Interested? Sign up today!
What is user experience? Definition, benefits, examples
Dive into the world of user experience to grasp its meaning, benefits, and key elements. Gain insights from real-world examples and uncover our templates.
Customer experience: what is it, how to measure and improve
Explore the meaning of customer experience (CX) and why it’s important for business success. Learn how to effectively measure, analyze, and enhance client experience to drive growth.
