Knowing where to focus your efforts is crucial when it comes to improving the customer experience. By measuring your customer journey performance, you can identify areas that require attention and ensure that your resources are allocated effectively. Not sure what metrics to choose? Read the article.
Check out our new template — a conference customer journey map — to learn how to ensure the best possible customer experience at your event.
A journey map legend is a great way to provide the necessary information to people who work with it. Read this post to create yours.
Wanna master an asynchronous journey mapping exercise? Then read our new blog post with the advantages and disadvantages of such an approach, typical scenarios, challenges, and the ways to overcome them.
There are many advantages of synchronous collaboration in journey mapping. Ready to learn them all and see the examples? Then read the post.
Have no idea why customers leave you? Read the article to foresee such a thing and prevent customer loss in your organization.
UX design is about improving somebody’s journey while the experience of a UX Designer matters too. To get inspiration, motivation, and grow as a UX professional, read our new article.
Learn how Macadamian’s UX Researchers used their expertise and journey mapping to improve the employee journey at their company
Want to learn how to run successful collaborative journey mapping projects? Then read our new article and don’t miss the next in the series.
