Internet Explorer may degrade your experience with UXPressia. Try something like Chrome, Safari, Mozilla or Edge instead. X
New to customer journey mapping? Take the CJM Fundamentals course now!

CJM for Customer Service Representatives

by UXPressia


Customer service representative is no easy job, especially when something is not working and you have to deal with annoyed customers.

In UXPressia, we have created a CJM template for analyzing how your customer service representatives react to customer requests. This will help you understand how your agents do their job and what can be done to make it even better.


  • customer service

Template Preview


Service representative customer journey map example