Experienced content creator with a passion for research, French bulldogs, and British cats. Katerina has an economics degree but prefers letters to numbers. She has been exploring different audiences for popular culture projects, was involved in the creative development process, and now she’s playing in the CX field.
Learn how Daniel Ramos improved family interactions at Colégio Arvense through customer journey mapping, leading to a 33% increase in student acquisition and higher satisfaction rates. Discover the strategies that are inspiring other schools to follow suit.
Explore how aligning customer journey mapping with process excellence can transform telehealth experiences. Learn strategies to optimize operations, enhance customer satisfaction, and ensure sustainable improvements.
Marie Kolie from Taikonauten explains the importance of engaging teams in customer journey mapping. Learn how to enhance customer experience and boost team efficiency.
Want to learn how to keep your customer journey maps dynamic and enriched with data? Join our online event on August to see how you can transform your journey maps into living, breathing documents.
Discover how journey mapping can improve your Voice of Customer (VoC) program. Gain insights from expert Caterina Mishina on utilizing metrics like NPS, retention rate, churn rate, and customer feedback analysis to boost customer satisfaction and drive business growth.
Are you finding it challenging to convince leadership of an initiative’s value, unite team members with differing views, or drive lasting changes within your journey mapping projects? Then join our free online workshop.
How can involving all your employees in the customer journey improve your business? Register for this free event and learn.
Many organizations struggle to create seamless customer experiences due to misaligned strategies and processes. On June 25, join Brenda Batista-Mollohan, Founder of Inspiring Company Culture, as she shares invaluable sector insights.
Are you tired of drowning in a sea of customer experience data, struggling to navigate through various sources, and duplicating information across multiple customer journey maps? Say goodbye to the chaos and embrace a streamlined approach with the latest enhancements to the UXPressia platform. And with our new online event…
