Hard to find, easy to lose. What are we talking about? Your customers.
Customer retention is an essential indicator of any business. It reflects how satisfied your audience is, whether it’s ready to buy your service or product again and again. And the most insidious thing is there’s no universal part of the customer journey where a drop off happens. Each case is unique.
Leanne Elich, CEO of Leanne Elich Consulting, knows how to find vulnerabilities in your customer experience and what to do next. On June 8, she shared all of it and more at our online event.
The event covered:
🟡 How to foresee customer loss and prevent it
🟡 What frameworks engage your customers
🟡 Which triggers and signs scream about customer drop off
🟡 What ‘the close’ journey mapping is and why you should do it
The recording
Missed the session? We've got a blog post based on it and a recording to watch.
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