Want to learn how to quickly build customer journey maps? Watch UXPressia's tutorial!

Katerina Kondrenko
Experienced content creator with a passion for research, French bulldogs, and British cats. Katerina has an economics degree but prefers letters to numbers. She has been exploring different audiences for popular culture projects, was involved in the creative development process, and now she’s playing in the CX field.

New event: Improving customer retention with journey maps | June 8


Hard to find, easy to lose. What are we talking about? Your customers.

Customer retention is an essential indicator of any business. It reflects how satisfied your audience is, whether it’s ready to buy your service or product again and again. And the most insidious thing is there’s no universal part of the customer journey where a drop off happens. Each case is unique.

Leanne Elich, CEO of Leanne Elich Consulting, knows how to find vulnerabilities in your customer experience and what to do next. And on June 8 she'll share all of it and more at our online event.

Join us to learn:

🟡 How to foresee customer loss and prevent it

🟡 What frameworks engage your customers  

🟡 Which triggers and signs scream about customer drop off

🟡 What ‘the close’ journey mapping is and why you should do it

❓ The session will be followed by a Q&A with Leanne, so you will have a chance to dig deeper into the topic. 

📹 Not sure about you joining us live? Register anyway, and we will send you an email with the event recording afterwards. 

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