Want to see a professional customer journey mapping tool in action? Request a demo session with sales!
Katerina Kondrenko
Experienced content creator with a passion for research, French bulldogs, and British cats. Katerina has an economics degree but prefers letters to numbers. She has been exploring different audiences for popular culture projects, was involved in the creative development process, & now she’s playing in the CX field.

New event: Improving customer retention with journey maps | June 8

5
(2)

Hard to find, easy to lose. What are we talking about? Your customers.

Customer retention is an essential indicator of any business. It reflects how satisfied your audience is, whether it’s ready to buy your service or product again and again. And the most insidious thing is there’s no universal part of the customer journey where a drop off happens. Each case is unique.

Leanne Elich, CEO of Leanne Elich Consulting, knows how to find vulnerabilities in your customer experience and what to do next. On June 8, she shared all of it and more at our online event.

customer retention tips

The event covered:

🟡 How to foresee customer loss and prevent it

🟡 What frameworks engage your customers  

🟡 Which triggers and signs scream about customer drop off

🟡 What ‘the close’ journey mapping is and why you should do it

The recording

Missed the session? We've got a blog post based on it and a recording to watch.

Rate this post

More posts by Katerina Kondrenko
Subscribe
Notify of
guest
0 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments