Customer journey mapping can be a powerful door to the experience management world, where companies know for sure how to approach the target audience and make them happy.
However, there’s a catch.
A journey map has to be done properly. Otherwise, it will be just a cute something with a made-up story inside. Debbie Levitt, MBA is the CXO of Delta CX, a CX and UX strategist, researcher, designer, and trainer since the 1990s, knows it firsthand. And she’ll share her knowledge at our online event on March 16.
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Join us to learn and understand:
🟢 Core criteria of an actionable customer journey map;
🟢 Research practices that let you dig deeper and enrich your journey maps;
🟢 Out-of-box ways to build a journey map that provides even more powerful insights.
💬 As always, there will be a Q&A session where you can ask Debbie to delve into some part of the event topic.
🎥 The event will be recorded, and we’ll send the video to all registered participants. Don’t think twice, just sign up right now.