Live interview with Arcelia De La Rosa about transitioning career to CX from an educational background.
Transitioning to Customer Experience: Interview with Arcelia De La Rosa
Mapping employee experience event with Paul Lopushinsky
Join our live interview with Paul Lopushinski, the founder of Playficient, to learn how to map employee journeys.
New Event: Journey Mapping in Growth Experiments
Learn how to achieve better growth for digital products and explore new opportunities with an experimental approach at our event with Ana Oarga.
Patient journey mapping — a pragmatic approach
This article is based on the patient journey mapping talk by Anneke Rijk where she shared some pragmatic, hands-on tips about the journey mapping in healthcare, as well as dos and don’ts.
Journey mapping in marketing event: How to drive a better CX
Learn how your marketing team can leverage journey mapping to drive better customer experience.
Expert opinion on experience mapping: why, how, and what
Martina Mitz explains experience mapping and describes the difference between journey maps, service blueprints, mental model diagrams, and cases when each of these maps will add maximum value.
Using design thinking to improve customer experience in e-commerce
Home24 implemented the design thinking methodology to increase their customer satisfaction and shared some insights about improving customer experience in e-commerce.
New JM Template: Support in SaaS
We built this customer support JM template to help you deliver best possible experience on this stage.
CJM Idea Generation Strategies: Meet the New UXPressia card deck
Meet our new free CJM idea generation strategies cards. Use them to enrich your brainstorming process when working on your customers’ journeys.
