Finding ways to improve a customer journey can be quite a challenging task. Once you get used to the current state of your product, it’s really difficult to see how you can make it even better. To help you start thinking in the right direction, we have updated our brainstorm cheat cards. Plus, we have added new icons to the channel section, and a freshened up the home page. Let’s check them out!
Better brainstorm cheat cards
Sometimes you might feel stuck and unable to come up with new ideas on improving your customer journey. To get help, just click on the lightbulb icon next to the Ideas & Opportunities section. By answering the questions in the popup window, you may scoop some extra insights during your brainstorming session.
The questions are arranged into 7 categories and can nudge you in the direction of analyzing the key aspects of your customer experience: Process, Time, Mistakes, Costs, Channels & Touchpoints, People and Past.
New icons for the channel section
We’ve added a bunch of new icons starting from messengers and social networks up to drones (if that's how you deliver your products!)
On top of that, we have categorized the icons and made them searchable to help you find the one you need more quickly. Here is what the pop up looks like now.
A brand new home page
Last but not least, we decided to freshen up the home page. Now it reflects all the ways UXPressia helps you deal with your journey mapping challenges. Besides that, we have updated the product pages and supplied them with a quick overview of the key features of the CJM, Persona and Impact map tools.
And that is it for this release! What do you think of the new features? And don’t forget that you can check out what’s coming next and vote for features you find most useful in UXPressia Roadmap.