There’s no simple answer to the question, “Who should own customer experience at an organisation?” In this post, Amy Scott discusses this question in detail.
Who should own customer journey mapping in your organization?
Amy Scott is the Director @ Sedulous, a customer insight-driven consultancy specialising in customer experience initiatives and service design.
There’s no simple answer to the question, “Who should own customer experience at an organisation?” In this post, Amy Scott discusses this question in detail.
